QUALITY POLICY

Quality Policy of the Department of Digital Industry Technologies for the development and improvement of the Master's Program in "Robotics and Industrial Control"

The Quality Assurance Policy of the Department of Digital Industry Technologies is fully aligned with the quality policy of the National and Kapodistrian University of Athens, making the Department of Digital Industry Technologies committed to providing high-quality higher education in both Greek and English to the students who choose it. The department organizes and implements Master's Programs of high academic standards and significant added value, both in Greek and English, in the most important fields and areas of the department's science.

Additionally, the department strives to develop a creative environment of research, free scientific expression, and work for all its staff and members of its academic community. The department is committed to applying this quality policy to all current and future master's programs it offers, implementing the quality procedures prescribed by the university's Quality Assurance System, with the ultimate goal of their continuous improvement. Through this Quality Policy, the academic character and orientation of the Master's Programs are strengthened, their purpose and subject matter are promoted, and specific annual objectives are set. It also outlines the means and ways to achieve these objectives and ensures the participation of interested parties in the evaluation and redesign processes.

Specifically, for the implementation of this policy in the Master’s Program in Robotics and Industrial Control, the Department is committed to applying the quality processes/procedures outlined and detailed in the Quality Manual of the University’s Quality Assurance System (QAS), and implemented at the level of the Department’s Programs of Study with the necessary specialization/personalization in this Master's Program, in close cooperation with the University’s Quality Assurance Unit (QAU). All quality assurance processes of the Department’s Master's Programs are subject to inspection, review, and revision, conducted annually by the Internal Evaluation Group (IEG) in collaboration with the University’s QAU. The processes/procedures applied for the monitoring and continuous improvement of the quality of the Master’s Programs are as follows:

1. The Implementation of a Quality Assurance Policy for the Master’s Programs, which includes specific quality assurance actions, aiming to create a framework within which the Master's Programs must operate.
2. The allocation and management of resources for the Department’s Master’s Programs through processes that contribute to optimal choices to create a suitable environment for achieving the University's goals regarding the provision of the necessary resources, personnel, funding, infrastructure, and equipment. This ensures that the Master’s Programs operate effectively and continuously improve in achieving their quality objectives.
3. The Establishment of Quality Assurance Goals on an annual basis for all Master’s Programs of the Department that are scheduled to commence within the academic year. For each Master’s Program, specific measurable and directly observable annual quantitative and qualitative goals are selected through consultation and agreement between the department administration and the Master’s Programs, evaluated by specific indicators. Achieving these goals is considered crucial for improving the effectiveness of the internal operations (administrative, educational, research) of the Master’s Programs.
4. The Periodic Internal Evaluation and Monitoring on an annual basis of all the Department’s Master’s Programs in collaboration with and supported by the University’s QAU. An internal evaluation and assessment of all implemented processes are conducted in all Master’s Programs to identify areas for improvement through the implementation of jointly agreed upon improvements with QAU, thereby achieving the set goals and ultimately improving the Department’s Master’s Programs.
5. The Collection of Quality Data: measurement, analysis, and improvement of the Department of Digital Industry Technologies’ Master’s Programs, where effective processes for collecting and analyzing information related to the Master’s programs (data from students, teaching staff, course structure and organization, teaching, and services provided to the Master’s students, etc.) are implemented. These data will feed into the NISQA information system of HAHE as well as the internal information systems of the departments and the university.
6. The Dissemination of Information for the Department of Digital Industry Technologies’ Master’s Programs. This process ensures that all information concerning the Master’s Programs is immediately accessible, current, and articulated objectively and clearly. It checks for the presence of a specialized section on the Department’s website for showcasing the Master’s Programs, the existence of a dedicated bilingual page for them, and the procedures for reviewing and updating their content.
7. The External Evaluation of the Department’s Master’s Programs. A periodic certification process is applied to all the Department’s Master’s Programs by HAHE, conducted through external evaluation by independent expert committees.

The application of the aforementioned procedures in the Master’s Program in Robotics and Industrial Control will ensure a) the appropriateness of the program’s structure and organization, b) that the learning outcomes and resulting qualifications of the Master’s graduates aim to correspond as closely as possible with the European and National Qualifications Frameworks for Higher Education at level 7, c) the promotion of quality and effectiveness in the teaching of the Master’s Program through monitoring by the coordinating committee, IEG, the department administration, and the University’s QAU, d) that the qualifications of the teaching staff, particularly external collaborators, are appropriate for the education of the Master’s students, e) the drafting, implementation, and review of specific annual quality goals for the improvement of the Master’s Program in Robotics and Industrial Control, f) the level of demand for the graduates' qualifications in the job market, through regular market needs surveys and monitoring the career progress of the Master’s Program graduates, g) that the support services provided to Master’s students meet their needs for effective study, e.g., easily accessible and available administrative services, online services, scholarships, and student care services suitable for the Master’s Program, h) the efficient utilization of financial resources from tuition fees to provide necessary services to the Master’s students and facilitate program operations at the department's facilities and any other required activities, such as field visits outside the department for comprehensive training, i) the conduct of the annual internal evaluation and review of the quality assurance system for the Master’s Program in Robotics and Industrial Control in collaboration with IEG and the University’s QAU.

The Quality Objectives that the Department of Digital Industry Technologies will focus its efforts on for the Master’s Program in Robotics and Industrial Control are as follows:

1. Improvement of Graduation Rate for Master’s Students
2. Enhancement of Quality Culture in the Master’s Program
3. Active Participation of Students and Alumni in Internal Evaluation Processes
4. Quality of the Research Work Produced by the Master’s Program’s Teaching Staff based on publications and scientific impact
5. Participation of Master’s Students in Research Processes
6. Connection of the Master’s Program with Doctoral Studies
7. Utilization, Collaboration, and Networking with the Department’s and Master’s Program’s Alumni
8. Cooperation with public and private entities
9. Cooperation with other national and foreign entities and institutions
10. Improving the infrastructure and the services supporting the postgraduate students